South West Machinery

1. Overview

South West Machinery takes customer satisfaction seriously. This policy outlines the circumstances under which goods may be returned and the process for doing so. Please read this policy carefully before placing an order.

2. New Machinery

New machinery is supplied with the manufacturer's warranty. Returns of new machinery will only be accepted in the following circumstances:

• The goods are found to be faulty or not as described at the time of delivery.
• The goods have not been used or operated in any way.
• A return is requested within 7 days of the delivery date.
• The goods are returned in their original condition with all documentation.

3. Used Machinery

Used machinery is sold as seen unless a specific warranty or condition description is agreed in writing at the time of sale. We encourage all buyers to inspect used machinery in person prior to purchase. Returns of used machinery will only be accepted where the goods are found to be materially different from their written description at the point of sale.

4. How to Request a Return

To request a return, please contact us as soon as possible via WhatsApp or our enquiry form, providing:

• Your name and contact details.
• The machine name, model and serial number.
• The date of purchase and delivery.
• A clear description of the reason for return.
• Photos or video evidence of any defect or damage.

We will acknowledge your request within 2 business days and advise on next steps.

5. Return Shipping & Costs

Where a return is accepted due to a fault or misdescription on our part, South West Machinery will arrange and cover the cost of collection. In all other cases, the cost of returning goods to us is the responsibility of the buyer. Machinery must be returned using a suitable transport method with adequate insurance in place.

6. Refunds

Once a returned machine has been received and inspected, we will notify you of the outcome. Approved refunds will be processed within 14 business days by the same method as the original payment. We reserve the right to make a deduction from the refund where goods are returned in a worse condition than when delivered.

7. Exclusions

The following are not eligible for return:

• Goods that have been operated, used or modified after delivery.
• Goods damaged due to misuse, neglect or improper operation.
• Goods where a return request is made more than 7 days after delivery.
• Special-order or custom-specified machinery.
• Parts, consumables and accessories.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If you are purchasing as a consumer, you may have additional rights which are not limited by this policy.

9. Contact Us

If you have questions about this Returns Policy or wish to start a return, please contact us via WhatsApp or the enquiry form on our website. We aim to resolve all issues as quickly and fairly as possible.